Refund Policy

Last updated: June 13, 2025

At Artisan Marketplace, we strive to ensure your complete satisfaction with every purchase. Please read our refund policy carefully to understand your rights and our obligations regarding refunds and returns.

1. Eligibility for Refunds

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

2. Timeframe for Returns

You have 14 days from the date of delivery to return an item for a refund. Please contact our customer service team to initiate a return.

3. Refund Process

Once we receive your return, we will inspect it and notify you that we've received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

4. Non-Refundable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Custom or personalized items
  • Personal care items
  • Items marked as final sale

5. Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:

  • Email: info@simplycommerce.in
  • Phone: +918088003642